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The Calgary Flames get plenty of questions and we do our best to answer all of them.

Please review the list of frequently asked questions below to help point you in the correct direction to have your enquiry answered promptly.

Customer Service:General Comments and Questions
Concession Fundraising: Raise funds for your organization
Club Directory: Calgary Flames Club Directory
Practice Policy: Attending a Flames practice
Flames FanAttic Stores: Three store locations in Calgary to serve you.
Message Board: Problems registering for Message Board
Website: Questions or enquiries about calgaryflames.com
Flames Intermission: Minor hockey teams at intermission at Flames games
Flames 50/50 Draws: 50/50 hotline
Flames Job Opportunities: Job postings with the team
Advertising and Sponsorship: Contacts for advertising and sponsorship with the team

Flames Customer Service

If you have any comments or questions please feel free to contact us at:
You can reach customer service by phone at 403-777-4646
For all other enquiries, you can reach the Calgary Flames Main Switchboard by phone at 403-777-2177 during regular business hours.

You can also reach us via mail:
Mailing Address :
P.O. Box 1540 Stn. M.
Calgary, Alberta
T2P 3B9

Calgary Flames Club Directory

President and Chief Executive Officer: Ken King
President of Hockey Operations: Brian Burke
General Manager: Brad Treliving
Assistant General Manager: Craig Conroy
Assistant General Manager: Brad Pascall
Chief Operating Officer: John Bean
Chief Financial Officer: Cameron Olson
Vice-President, Building Operations: Libby Raines
Vice-President, Sports Properties Sales and Marketing: Gordon Norrie
Vice-President, Sales: Rollie Cyr
Vice-President, Food and Beverage: Doug Collier
Vice-President, Communications: Peter Hanlon
Vice-President, Business Development, Jim Peplinski
Vice-President, Finance and Administration: Ken Zaba
Senior Director, Sponsorship Sales: Pat Halls
Director, Corporate Sponsorship: Kevin Gross
Director, Sponsorship Sales: Mark Stiles
Director, Sponsorship Sales: Matt Reid
Parnership Sales Executive: Dave Owens
Manager, Marketing: Ryan Popowich
Manager, Digital Media: Jason Johnson
Executive Assistant, Marketing: Lori McCarry
Director, Sales and Luxury Suites: Mark Leost
Manager, Customer Service and Retention: Caitlin Bell
Director/Producer, Video Board: Carlo Petrini
Director, Game Entertainment: Geordie Macleod
Director, Retail/FanAttic: Brent Gibbs
Manager, Creative Services: Chris Huey


Vice-President, Communications: Peter Hanlon
Director, Media Relations: Sean Kelso
Public Relations Coordinator: Greger Buer

Scotiabank Saddledome

Director, Building Operations: Trent Anderson
Operations Manager: Andrew Higgins
Concessions Manager: Sheila Parisien
Security/ Parking Manager: Bob Godun


Director, Business Analytics: Deniece Kennedy
Director, Human Resources: Betty Mah
Senior IT Manager: Ziad Mehio
Exec. Asst. to President/CEO: Judy O'Brien
Exec. Asst. Hockey Operations: Anita Cranston

Flames Practice Policy for Fans
The Calgary Flames are happy to have fans attend practices. We welcome you to attend practices by watching from the second level.

Our practice schedule is determined by the coaching staff. From day to day the coaching staff know what is best for the team as they prepare for the next opponent. As a result, practice times, practice length and recovery days are usually not announced until the day before. Please contact one of our customer service representatives the afternoon before or the morning of the day you would like to attend in order to ensure an accurate time. Our customer service number is 777-4646 (press option # 1).

Flames FanAttic Stores
There are three Flames FanAttic stores in Calgary, all stocked with plenty of Flames merchandise. They are located at the North Hill Shopping Mall, at the Calgary Airport and at the Pengrowth Saddledome, home of the Calgary Flames and Calgary Hitmen. For store hours and phone numbers please click here

Flames Message Board Notice
For system stability, the board no longer accepts yahoo, msn or hotmail accounts. If you have registered, or try to register, using an e-mail account from one of those providers, you will likely receive a notice that you have been banned.

To register, you will need to use a different provider. If you were already a member on the board and have a yahoo, msn or hotmail account, please re-register using a different e-mail provider.

Should you have other enquiries, you can contact the message board moderators at moderators@calgaryflames.com

Flames Website
For comments or suggestions regarding the Calgary Flames website please contact our website content manager, Jason Johnson at jjohnson@calgaryflames.com

Minor Hockey Teams at Flames Intermissions

If you are interested in having a minor hockey team selected for an on-ice intermission at a Flames game please visit our Sport Chek Minor Hockey All-Stars page in the Community Section of the website.

Flames 50/50

For 50/50 ticket information please call the 50/50 hotline at 403-571-3450 or visit our 50/50 Draw page in the Community Section of the website.

Flames Job Opportunities

We have plenty of job opportunities that become available on a regular basis. You can visit our Job Opportunities web page at Flames Job Opportunities. To be notified when new positions become available, you can sign up as a Flames Insider and, when choosing which information you would like to receive, choose Job Opportunities. 

Flames Advertising and Sponsorship Opportunities

The Calgary Flames are a proven winner and invite you to join our team. We have advertising, sponsorship and promotional opportunities in the Scotiabank Saddledome, here at calgaryflames.com and in our Community Programs.

There are also plenty of opportunities with our partner team, the Calgary Hitmen of the Western Hockey League.

To enquire about sponsorships or advertising opportunities please call 403-777-2177 or click to go to Advertising Opportunities